Search found 2 matches

by andreas.panozzo
23 Dec 2020, 13:19
Forum: Customizations
Topic: Selecting required fields on resolve a case
Replies: 3
Views: 650

Re: Selecting required fields on resolve a case

Thanks for your answer.. but no.
I want to hide system fields like 'Resolution' that I don't want to fill.
See attached file.
BR
by andreas.panozzo
23 Dec 2020, 12:31
Forum: Customizations
Topic: Selecting required fields on resolve a case
Replies: 3
Views: 650

Selecting required fields on resolve a case

Hello,
when I change the status of a case to Resolved, system requires to define a set of fields.
How to remove from this set the Resolution field?
Thanks in advance