Thanks for your answer.. but no.
I want to hide system fields like 'Resolution' that I don't want to fill.
See attached file.
BR
Search found 2 matches
- 23 Dec 2020, 13:19
- Forum: Customizations
- Topic: Selecting required fields on resolve a case
- Replies: 3
- Views: 650
- 23 Dec 2020, 12:31
- Forum: Customizations
- Topic: Selecting required fields on resolve a case
- Replies: 3
- Views: 650
Selecting required fields on resolve a case
Hello,
when I change the status of a case to Resolved, system requires to define a set of fields.
How to remove from this set the Resolution field?
Thanks in advance
when I change the status of a case to Resolved, system requires to define a set of fields.
How to remove from this set the Resolution field?
Thanks in advance