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Selecting required fields on resolve a case

Posted: 23 Dec 2020, 12:31
by andreas.panozzo
Hello,
when I change the status of a case to Resolved, system requires to define a set of fields.
How to remove from this set the Resolution field?
Thanks in advance

Re: Selecting required fields on resolve a case

Posted: 23 Dec 2020, 12:35
by cas
Think you are referring to certain custom fields. That is set within the definition of the custom field. So review the definition and adjust accordingly

Re: Selecting required fields on resolve a case

Posted: 23 Dec 2020, 13:19
by andreas.panozzo
Thanks for your answer.. but no.
I want to hide system fields like 'Resolution' that I don't want to fill.
See attached file.
BR

Re: Selecting required fields on resolve a case

Posted: 23 Dec 2020, 15:28
by cas
In that case set in core/config_inc.php the following setting:
$g_bug_resolution_fixed_threshold = OPEN;
This should do the trick