Mantis can't send e-mail

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loganathan
Posts: 2
Joined: 08 Jan 2021, 07:14

Mantis can't send e-mail

Post by loganathan »

Hi, i am facing an issue with the mantis where we cannot send email after any changes done on it.
The mantis is install on the CentOS 7 (64bit) and configured to send email through our exchange server to send email.

It was working for a few months until this week, i cannot find anything wrong with the Mantis configuration and our exhange server is working fine. No emails are stuck in the queue. any Suggestion how to further troubleshoot this issue?
Thanks in advance.
atrol
Site Admin
Posts: 7902
Joined: 26 Mar 2008, 21:37
Location: Germany

Re: Mantis can't send e-mail

Post by atrol »

Enable email logging to check that mails are aded to the queue.
If they are added and the queue is empty after a short time, the problem is caused by the exchange server or some spam protection or the email client
Please use Search before posting and read the Manual
loganathan
Posts: 2
Joined: 08 Jan 2021, 07:14

Re: Mantis can't send e-mail

Post by loganathan »

Hi Atrol, thanks for the information. We will test on it and share with you the outcome.
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